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Employee Attitudes, Organizational Performance, and Qualitative Factors Underlying Success

The first phase of this study investigated the relationship between aspects of organizational climate as assessed by a full consensus employee survey and a variety of organizational performance measures. Strong relationships were found for customer satisfaction, absenteeism, second level... Full description

1st Person: Thompson, James W.
Source: in Journal of business and psychology Vol. 11, No. 2 (1996), p. 171-196
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Type of Publication: Article
Language: English
Published: 1996
Keywords: research-article
Online: Volltext
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